- You can book an appointment for a medical consultation with Dr Shruti Shah.
- You will receive a confirmation of appointment for a medical consultation with Dr Shruti Shah on the Platform and / or via SMS and / or email and / or an online communication or messaging service. We reserve the right to reschedule or cancel an appointment without any prior notice. The time provided for consultation to you is indicative and actual consultation time may change depending on the consulting Dr’s discretion. Consultations can be booked, rescheduled or cancelled free of cost up to fifteen minutes prior to the start of the appointment for an audio / video / chat-based consultation (“Online Medical Consultation”). You are allowed to reschedule an Online Medical Consultation up to a maximum of three times for free.
- You can have an Online Medical Consultation via audio call or video call or chat on the Platform with the Dr Shruti Shah
Please ensure that you are equipped with proper video conference equipment and internet connectivity as required for the service you want to avail. In case of inadequate video conference equipment, technical error or defective internet connectivity, we reserve the right to reschedule or cancel your appointment without any notice. - You are fully aware that you will not be undergoing a physical examination by a physician during the consultation and prior to a physician recommending medical tests and/or treatment and/or prescription of medicines.
- You are also aware that the consultation on this platform does not preclude your rights to visit a physician and opt for a physical examination at any point in time and you are free at any time during the consultation to request for the same.
- Online Medical Consultation services shall be provided remotely in accordance with these Terms and Conditions. The opinion delivered by the Dr Shruti Shah shall solely be based on the verbal communication between the concerned Dr Shruti Shah and the patient, and any test reports and other information provided/uploaded by you on the Platform.
- Your medical records may be viewed by the Dr Shruti Shah on the chat facility provided on the Platform in the course of medical consultations and will remain accessible to you for a specific number of days after a particular consultation concludes, as determined by the Dr Shruti Shah.
- The Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases.